SARS efiling unrepentantly still unresponsive

You'd think that multiple emails about SARS' electronic filing system not supporting anything but Internet Explorer on Windows, I'd at least get a reply saying they just don't care about their users. Well, I'm not the only one complaining, but at least they replied, even with ancient figures and bad reasoning. Let's see how well _this_ email works.

Date: Fri, 23 Jul 2004 19:51:32 +0200
From: Neil Blakey-Milner <nbm@mithrandr.moria.org>
To: info@sarseFiling.co.za
Subject: Fwd: Re: Fwd: efiling.co.za support for non-IE browsers
Organization: Independent Online
X-Operating-System: Linux 2.6.6-1-k7 i686
X-URL: http://mithrandr.moria.org/
User-Agent: Mutt/1.5.6+20040523i

Hello again,

I'm now past disappointed that I've received no comments whatsoever from
SARS about their deficient service available online despite four emails
over a 10 month period.

I fail to see how my four emails can be ignored without indicating some
serious problem within the SARS efiling project.  I'd like direct
contact details for the head of the SARS efiling project, and their
superior within SARS so that I can make an official complaint about the
service I have received.

I continue to be unimpressed that SARS can allow a public service such
as this to only support one specific browser on one specific operating
system and to not use accepted Internet standards.  Surely a public
service should not force people to pay for expensive software that they
otherwise don't use or need?

This is exacerbated by government's continuing promotion of Open Source,
and Open Source's continuing inroads into various sectors in South
Africa, such as the over 1000 computers running the Linux operating
system in schools in the Western Cape over the past two years.

I hope that I will receive some specific information on when you're
planning to support these alternative platforms, given that you've been
aware of the shortcomings of your service for a year now.

Thanks,

Neil